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Help Centre
FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Everything you need to know about doing a reservation, activities and transfer, as well manage or cancel your bookings.

Booking services and products

How to book a Travel Package?
How to book a Flight + Hotel or Design your own trip?
How to book an Experience?
How to book a Transfer?
How to make a reservation?

Payment and checkout

How to pay my reservation?
How to request an invoice of my travel ?
How to request an invoice of my Experience?

Arrival destination information

Are you planning your trip and need information about required documents?
How can I check my booking details?
How can I review my booking?
How will I receive my booking details?

Customer Service

Customer Service Support

Booking modification

How can I make a modification of my travel?
How I may modify my Experience?
How can I make a modification of my Transfer?

Cancellation

Which is the cancellation policy?
How can I request the refund of my booking?
The refund is taking time?

Help Centre

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